“Nimbus Disability provides us with a great deal of advice and guidance as well as practical support. “Our partnership ensures the right tickets are sold to the right people and that we are able to provide all of our customers with the online service they want. “Working with Nimbus through The Access Card means that our team do not need to have awkward conversations with customers about their accessibility requirements. Head of Contact Services Mark Porter explained:
Part of that commitment to innovation saw The Ticket Factory become an early adopter of The Access Card with NOS embedded in their own booking system to ensure a seamless transaction for customers with accessibility requirements. Operating in a rapidly changing world, where customers demand the best, The Ticket Factory are passionate about driving new ideas and being at the cutting edge of innovation. The Ticket Factory sells tickets via its website and UK-based contact centre, which handles more than 500k calls annually. With over 30 years of experience in the live events industry, and as one of the UK’s leading national ticketing companies, The Ticket Factory sells over 2.5 million tickets per year for a variety of events ranging from comedy, concerts and sporting events, to exhibitions, theatre performances and visitor attractions.Īs the official box office for the NEC, Utilita Arena Birmingham and Resorts World Arena, The Ticket Factory also partners with major brands including Barclaycard Entertainment, Sky tickets, Virgin Trains, NUS Extra and Visit Birmingham. ‘a literal godsend from all angles – the team’s, customers and the business in general’. It does not store any personal data.The Ticket Factory have led the way by firmly embedding The Access Card – powered by Nimbus Operation System – into its fast-growing operations and describes the process as The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It works only in coordination with the primary cookie. Records the default button state of the corresponding category & the status of CCPA.
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